Unopened items can be returned for any reason. Simply send the items back to us within 14 days of receipt. Please keep in mind that return shipping will not be covered by jbcare.com, the return shipping has to be paid for by the buyer and will not be refunded. When we receive your package we will credit the card you paid us with for the full purchase price of your product minus any shipping fees.
In the event of returning a free shipping item there is a mandatory deduction of $5.95 from your total refund if the new total order value is less than $49.
No Nonsense Policy
This applies to packages forever lost by us or the mailing service AND have an open inquiry with the corresponding mail service. This No Nonsense Policy also applies to damaged packages and products, which also need an open inquiry with us. To Open an Inquiry, email us with – Inquiry - on the subject line. This Policy does not apply to wrong addresses (which we ask customers to verify at checkout) or any other refund inquiries. For Refund questions or inquiries refer to Refund Policy.
Instructions
- Place items you are returning in sturdy packaging. Make sure all items are packed tightly and securely. We are not responsible for breakage during shipment of returned items.
- Indicate whether you would like an exchange or a refund.
- Make a copy of the purchase order that was enclosed with your original order, highlight the items you are returning, and place the copy in the box with the products.
- Use the mailing address label below to address your return shipment.
- If you are returning a product due to a defect or an error made by us, please contact us as soon as possible for additional assistance.
jbcare.com
Attn: Returns Department
500 S. Los Angeles St. #39-40
Los Angeles, CA 90013
Please note the following brands have special return policies and instructions. Please refer to specific information on product pages on our website for these brands and follow instructions sent with your shipment. Do not return these products to the above address. Please call our customer service department for further assistance.
